请求参数
参数名
类型
描述
必填
traces
是否记录痕迹，true或者false
必填
说明 / 示例
返回文本样例
{
"success": true,
"message": null,
"data": {
"op_type": "ctreply",
"op_text": "1232421",
"viewDetail": {
"complainBean": {
"s_id": "3ddae944-9eaf-4f0d-98f1-26a1d05f1766",
"s_table_name": "IPWF_PROC_COMPLAIN",
"s_title": "什么是宽带业务？",
"s_desc": "【问题发生时间】：123【操作的完整路径】：【未竣工订单号】：21【宽带账号/固话号码/群组家长手机号码】：【问题描述】：214",
"s_running_id": "CP2019112916074864",
"s_process_id": "complain",
"s_process_name": "投诉预处理流程",
"s_act_process_id": "complain:2:21929a20-964b-11e9-b554-507b9de7dd32",
"s_act_instance_id": "54f23fd0-127f-11ea-a103-525400f0a62c",
"s_act_version": 2,
"s_create_time": "2019-11-29 16:07:48",
"s_create_man": "lutao_bh",
"s_create_man_name": "卢涛",
"s_create_dept_id": "d1f100b2-8bc7-48c2-9d28-5db8f56b7a33",
"s_create_dept_name": "温州的一个营业厅",
"s_create_city_name": "温州",
"s_create_city_role": "wenzhou",
"s_plan_start_time": null,
"s_plan_end_time": null,
"s_lastedit_time": "2019-12-02 10:06:32",
"s_lastedit_man": "lutao3",
"s_lastedit_man_name": "卢涛",
"s_end_time": null,
"s_end_man": null,
"s_end_man_name": null,
"s_life_state": 1,
"s_life_state_desc": "运行",
"s_current_man": "lutao_bh",
"s_current_man_name": "卢涛",
"s_current_activity_id": "ConfirmActivity",
"s_current_activity_name": "营业员确认",
"s_pre_man_id": "lutao_bh,lutao3",
"s_pre_man_name": "卢涛,卢涛",
"s_pre_activity_id": "DraftActivity,CityActivity",
"s_pre_activity_name": "提出问题,地市处理",
"s_other_system_id": null,
"is_solve": 0,
"solve_time": "2019-12-02 10:06:32",
"solver": "lutao3",
"solver_name": "卢涛",
"deal_result": "1232421",
"ct_state": "待确认",
"bh_state": "待确认",
"is_reopen": "0",
"reopen_reason": null,
"is_complain": 1,
"is_special": 0,
"satisfaction_level": null,
"satisfaction_evaluation": null,
"is_urgent": 0,
"accept_number": "12312421",
"classify_level_one": "个人业务",
"classify_level_two": null,
"classify_level_three": null,
"classify_level_four": null,
"classify_level": "个人业务",
"standard_reply": "非支撑原因 / 办理类 / 具体处理方法见处理结果",
"reason_type": "支撑原因 / 数据问题 / 系统间数据不一致",
"faq_id": null,
"faq_title": null,
"complaint_source": null,
"complaint_source_plus": null,
"priority": null,
"assign_group": null,
"assigner": null,
"s_dispatch_view": null
},
"attachs": [],
"logs": [{
"s_id": "a91e2144-3f34-47f3-929c-2ee8d2b006b3",
"s_table_name": "IPWF_LOG",
"s_process_id": "complain",
"s_process_name": null,
"main_id": "3ddae944-9eaf-4f0d-98f1-26a1d05f1766",
"main_table_name": "IPWF_PROC_COMPLAIN",
"from_activity_id": "DraftActivity",
"from_activity_name": "提出问题",
"to_activity_id": "CityActivity",
"to_activity_name": "地市处理",
"operate_time": "2019-11-29 16:07:49",
"operate_man": "lutao_bh",
"operate_man_name": "卢涛",
"deal_memo": "无",
"processing_time": null
}, {
"s_id": "fb634d79-1b97-40d3-a571-cb02b2a6500d",
"s_table_name": "IPWF_LOG",
"s_process_id": "complain",
"s_process_name": null,
"main_id": "3ddae944-9eaf-4f0d-98f1-26a1d05f1766",
"main_table_name": "IPWF_PROC_COMPLAIN",
"from_activity_id": "CityActivity",
"from_activity_name": "地市处理",
"to_activity_id": "ConfirmActivity",
"to_activity_name": "营业员确认",
"operate_time": "2019-12-02 10:06:32",
"operate_man": "lutao3",
"operate_man_name": "卢涛",
"deal_memo": "1232421",
"processing_time": null
}],
"ultraLogs": []
},
"contentBean": {
"content_desc": "您咨询的“<i class=\"details_p_i\">什么是宽带业务？</i>”问题，<em class=\"details_p_em\">处理结果</em>：<span class=\"details_p_span\">1232421</span>。",
"deal_result": "1232421",
"standard_reply": "非支撑原因 / 办理类 / 具体处理方法见处理结果",
"reason_type": "支撑原因 / 数据问题 / 系统间数据不一致",
"files": []
},
"op_logs": [{
"op_name": "营业员提交",
"op_time": "2019-11-29 16:07:49",
"op_time_str": "2019-11-29 16:07",
"time_length_str": "2天",
"node_is_active": true,
"line_is_active": true,
"truename": null
}, {
"op_name": "人工组",
"op_time": "2019-12-02 10:06:32",
"op_time_str": "2019-12-02 10:06",
"time_length_str": "",
"node_is_active": true,
"line_is_active": true,
"truename": "卢涛"
}, {
"op_name": "人工专业组",
"op_time": null,
"op_time_str": null,
"time_length_str": null,
"node_is_active": false,
"line_is_active": true,
"truename": null
}, {
"op_name": "营业员确认",
"op_time": null,
"op_time_str": "当前状态",
"time_length_str": null,
"node_is_active": true,
"line_is_active": false,
"truename": null
}]
}
}